At Skieweb Technologies customer support is important. As such we have a FAQ’s section below for common questions for non-customers. We hope this will answer any questions or queries you might have. If you cant find the answer to something you are looking for here, you can always send us an email via the Contact Us page.

Knowledge Base
FAQ Sections Account & Payment Web Sites Emails Control Panel Frontpage PHP & MySQL Moving to Skieweb Geneaology / Family Tree	Have An Account? If you are a customer with us then please login to your account, once there you can go to the ticket system if you require support. When all else fails If you experience any problems, please check our support page first. If this does not help then Please contact us and we will respond.
Web Sites 1) Where is my Website on your server? Each account has its own area on one of our servers. The linux path to the account area is '/home/account_name'. Under this directory there is '/home/account_name/public_html', which is where your home page lives. 2) How do I see my website statistics? We have three different versions of your website visitor statistics available. Please enter your control panel and select the web/ftp statistics option. 3) E Commerce? If you have purchased an SkieBusiness or SkieProfessional web hosting package, you can use your Control Panel to setup your on-line shop using our OSCommerce system. OSCommerce is completely customisable. You'll need to spend a while 'playing' with it to gain experience in adding products and categories, prices, tax and shiiping charges, invoice and reporting and the general theme/layout of the site. For detailed support for OSCommerce and/or e-commerce / on-line credit card payments please contact us to discuss your requirements. 4) Bandwidth / Traffic? We use Bandwidth to measure the amount of traffic (data transfer) your account is using. This includes all data transferred to or from your account - website visits, emails sent and received etc. The limit and the current amount used can be checked at any time using your Control Panel. Every account has a monthly limit which in most cases is more than sufficient. If you reach 80% of your limit you will receive an email (as long as you have a correct email address set up for yoor account). If you believe you may exceed your allowance for the month please contact us to arrange either a temporary increase (usually at no cost) or a permament increase (at a low cost). If your account exceeds your limit it will be suspended. <